Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. *

• We must be notified of the return within 7 days of your receipt of the product.*
• All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with, or altered will not be eligible for return. We are unable to refund shipping costs.
• If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. Please fill out the back of the sheet attached to your invoice.
• Package(s) returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrect input address, cccentralsf.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. *

To start a return, you can contact us at cccentralsf@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cccentralsf@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Non-returnable items, except as required by law: 
*These items are ineligible for return due to consumer safety or to ensure product integrity.

• Digital game codes and items with digital content.
• Food and consumable items.
• Sealed cases of random assortments, blind bags, mystery packs, trading card games(TCG), collectible card games (CCG), etc.
• Sale or Clearance items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.